Q. Will you place ads on my site?
A. PowerYourSite will NOT place ads on your site.
Q. Can I upgrade at any time and how does it work?
A. Yes you can upgrade at any time by filling out our upgrade
form. It is free to upgrade and the only charge would be the
price difference in the plan you upgrade to.
Q. Do you allow sites to advertise for money, on their web
site?
A. Yes, we allow sites to have commercial advertisements.
Q. Do you have a large download file I can test your speed
with?
A. Yes, you can test the download file
here (3.18mb).
Q. What forms of payment do you accept?
A. As of now we only accept Paypal, checks, money orders and
cash.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 9.0
Q. Do you allow adult sites?
A. No, we do not allow adult sites at this time.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A demo of cPanel
can be found
here Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay month to month with no contracts.
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 30 minutes of
ordering, if paying with Paypal. If you choose to pay using
another method your account will be setup as soon as the money
is acquired.
Q. Are there any hidden costs, or setup fees?
A. No
Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade
you to a higher plan. If you need more bandwidth or space then
our highest plan offers please email
for a custom plan.
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access. You are still able to unzip files on the server using
our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within cPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. How do I change my dns?
A. Please read
Changing your DNS
Q. Can I view my site even though my domain's name servers
haven't propagated yet?
A. Yes, by going to http://poweryoursite.com/~yourusernamehere/
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome
email you can email
for your server's dns.
Control Panel
Please read our getting started / info page at
http://www.PowerYourSite.com/gettingstarted.php
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cpanel/
Q. Where do I go to login to my control panel?
A. Go to http://www.yourdomain.com/cpanel
FTP
Q. Where can I download a free FTP?
A. We recommend downloading SmartFTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which
is the public_html folder.
Q. Why doesn't my ftp password change when I change my cPanel
password?
A. Please allow 24 hours for your FTP password to sync with your
cPanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works: /usr/bin/ >>> /usr/local/bin/convert
>>> /usr/bin/X11/ >>
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-Mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and
click add/remove email account's.
Q. Why won't my email address work?
A. Make sure you set it up exactly as demonstrated in this
tutorial.
Setting up email in Outlook
Q. I did the above correctly why will it still not work?
A. Lets trouble shoot it some more
here.
If you are still having problems read it again. Still having
problems? READ it once more. 99.9% of the people who contact us
saying they have read it and are still having problems are given
an answer quoting from this exact page. If you ask us for help
we will not be able to help you because everything we could
possibly tell you is in the above page, meaning if it doesn't
work you did not read and do everything listed.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde, neomail
or squirrel mail?
A. Login to the one you prefer to use after doing so copy the
entire url from your address bar. You will now login to your
cPanel and create a subdomain to go to the address you just
copied.
CGI/ASP/PHP/MySQL/JSP
Q. None of my cgi scripts are working on the server. How do I
get them to work?
A. First make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This can
be found at the very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 4.4.4
Q. What version of perl are you using?
A. We are using version 5.8.5
Q. What version of MySQL are you using?
A. We are using version 4.1.21-standard
Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most
recent stable cPanel version.
Subdomains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN?
A. To create a sub domain cPanel asks for the name you wish to
use. MAKE SURE the subdomain name you give it doesn't have a
folder already named that name. If it does the sub will not
work. Example... I want to create the subdomain
test.PowerYourSite.com so my sub name is going to be test. If I
already have a folder in my ftp named test I need to delete it
or rename it to something different before I create the
subdomain with the test name from cPanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that
replaces the www in a domain name. forum.PowerYourSite.com
is a subdomain. www.forum.PowerYourSite.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work
out of a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
A. You cannot create an addon domain if your dns hasn't
proprograted to the server already. So after you change the
sites dns you are trying to add you will need to wait 24-48
hours before attempting to create your addon domain. There are
three fields cPanel asks for when creating an addon domain.
1. "New Domain Name:" You will put in the newdomain.com do not
put www in the name!
2. "Username/directory/subdomain Name:" This will be the folder
cPanel creates in your main accounts ftp. MAKE SURE that the
name you give it doesn't already have a folder. Example... If
you want to give it the username chris. You cannot have a folder
in your account named chris already. If you do and still try
creating the username for the addon domain to be chris you will
mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain
added?!!?
A. It creates it as a subdomain by creating the folder within
your main sites ftp. Please ignore this! It is a fully
functional domain name. It is only called a subdomain when in
fact it is an addon domain.
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