- Make sure your user name and password is all lowercase.
- Make sure you have created the email address in your
control panel.
- Change the user name to the full email address. Example:
username@domainname.com
Still not working?
- Change your incoming and outgoing mail servers from
mail.yourdomain.com to the ip address listed in your welcome
email.
Are you able to receive emails but not send?
If you can receive mail but aren't able to send this means one
thing.....
Your internet provider is blocking you from using anyone's
outgoing mail servers but their own. Many major ISP's are
blocking outgoing emails. The reason they do this is to prevent
you from using their internet connection for spamming purposes.
You will still be able to send emails, but only by using your
ISP'S outgoing mail server. Every ISP's outgoing mail address is
different, but for the most part they will be
mail.yourispname.com For example, if you had hosting with
AOL.com, their outgoing mail server would look like this:
mail.aol.com If mail.yourisp.com does not work and you are still
unable to send emails, you will need to call your internet
service provider to find out what their outgoing mail server is.
We also have exim running on port 26 for this very reason. A
possible work around is to change your outgoing mail to port 26
Are you able to send emails but not
receive?
Either your domain is out of disk space, or your e-mail
address itself is out. You will need to increase the amount of
disk space to receive mail again.
Does it say "please enter your username and
password for the following server" and you are sure you're using
the correct information?
Most of our servers have a 60 checks per hour limit. If you
hit this limit in any hour you'll be locked out for the rest of
the hour. You will need to click > tools > options > general >
and disable where it says "check for new messages every xx
minutes" If you do not want to disable it just set it to check
less often. Keep in mind the more computers you have auto
checking or checking the mail the quicker you will hit this
limit.
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